Privacy Policy

1. Who We Are

Konexio Digital ("we", "us", "our") is a web design agency based in the United Kingdom. We build high-performance websites for businesses. This policy explains how we handle your personal data when you use our website and services at konexio.digital.

2. Data We Collect

We collect the following types of data:

• Account data: When you sign up, we collect your name and email address via our authentication provider (Clerk).
• Payment data: When you subscribe, payment details are processed securely by Stripe. We do not store your card details.
• Contact form data: When you submit an audit request or contact form, we collect your name, email, and website URL.
• Website audit data: When you use our free audit tool, we analyse the URL you provide using the Google PageSpeed Insights API.
• Usage data: We may collect anonymous analytics data about how you interact with our website.

3. How We Use Your Data

• To provide and manage your account and subscription
• To deliver website audit reports to your email
• To communicate with you about your project
• To process payments and manage billing
• To improve our services and website performance
• To comply with legal obligations

4. Third-Party Services

We use the following trusted third-party services to operate our platform:

• Clerk – Authentication and user management
• Stripe – Payment processing and subscription management
• Resend – Transactional email delivery
• Google PageSpeed Insights – Website performance analysis
• Vercel – Website hosting and analytics

Each provider has their own privacy policy governing their use of your data.

5. Cookies

We use essential cookies required for authentication and site functionality. We may also use analytics cookies to understand how visitors use our website. You can manage your cookie preferences through your browser settings or our cookie consent banner.

6. Data Retention

We retain your account data for as long as your account is active. If you cancel your subscription, we retain your data for up to 12 months in case you wish to reactivate. Contact form submissions and audit data are retained for up to 24 months. You may request deletion of your data at any time.

7. Your Rights (UK GDPR)

Under the UK General Data Protection Regulation, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability – receive your data in a structured format
• Withdraw consent at any time

To exercise any of these rights, please contact us at the email address below.

8. Data Security

We implement appropriate technical and organisational measures to protect your data, including encryption in transit (HTTPS), secure authentication, and access controls. However, no method of transmission over the internet is 100% secure.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "last updated" date.

10. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us at hello@konexio.digital